FAQ
Q. How do I change or cancel my order?
A. Contact our customer support team as soon as possible. You can reach us by phone or email. Make sure to provide your order number and any relevant details. If your order has already been processed, shipped, or is in transit, it may not be possible to modify or cancel it.
Q. The item I want is out of stock. What do I do?
A. If a specific item is no longer available, we recommend exploring similar products or alternative options that may fulfill your requirements. Unfortunately, all products on our website are final sale and will not be restocked.
Q. Can I place a special order?
A. If you have specific inquiries about bulk orders or special order requests, we recommend reaching out to our customer support team directly. They will be best equipped to assist you with such inquiries and provide you with the necessary information and guidance.
Q. What shipping courier do you use?
A. We exclusively use UPS (United Parcel Service) as our shipping courier for all orders. This allows us to maintain a consistent and reliable shipping service for our customers. When you place an order with us, it will be shipped via UPS, and you will receive a tracking number to monitor the progress of your shipment.
Q. Do you ship to PO Boxes?
A. We regret to inform you that we do not ship to PO Boxes. We require a physical address to ensure secure and reliable delivery of your order.
Q. How often do you restock?
A. Unfortunately, all products on our website are final sale and will not be restocked.
Q. What forms of payment do you accept?
A. We accept major credit cards such as Visa, Mastercard, Amex, and discover.
Q. Is there a shipping cost?
A. Yes. The shipping cost for your order will be calculated and displayed at the checkout page. At the checkout page, you will have the opportunity to review and confirm the shipping cost along with the total order cost, including any applicable taxes or additional fees. This allows you to have full visibility of the shipping cost before finalizing your purchase.
Q. Do you offer expedited shipping?
A. For inquiries regarding expedited shipping options, we recommend reaching out to our customer service team directly. They will be able to provide you with accurate information about the available expedited shipping methods and any associated costs or limitations.
Q. How do I track my order?
A. Once your order has been placed, you should receive an email notification with the tracking information. Please check your inbox, including the spam or junk folder, for an email from us regarding your shipment. The email will typically include a tracking number and a link to the tracking page.
Q. My tracking information hasn’t updated for several days. What should I do?
A. If your tracking information hasn't been updated for several days, we apologize for any inconvenience caused. Please reach out our customer support. They will investigate the issue further. communicate with the shipping carrier on your behalf, and provide you with the necessary assistance and updates regarding your order.
Q. What should I do if my order has not been delivered yet?
A. Please contact customer support. They will investigate the issue, communicate with the shipping carrier on your behalf, and provide you with updates and solutions regarding the delivery of your order.
Q. Do you accept returns or refunds?
A. All sales are final. We do not accept returns or offer refunds for the items purchased.
Please note that exceptions to our "all sales are final" policy may apply in cases of defective or damaged items upon receipt. If you receive a faulty or damaged product, please reach out to our customer support team immediately, providing them with relevant details and supporting evidence. They will assess the situation and work with you to find an appropriate solution.
Q. Can I change my address after an order is placed?
A. Unfortunately, once an order is placed, it may not be possible to change the shipping address. It depends on various factors, such as the processing stage of the order and our company's policies. We recommend contacting our customer support team as soon as possible to inquire about the possibility of changing the address, but we cannot guarantee that it will be feasible.
Q. Do you have discount program?
A. We do not offer any additional discounts or promotional offers at this time. We appreciate your understanding, and should our discount program change in the future, we will update our customers accordingly. If you have any further questions or need assistance, please feel free to let us know.
Q. Do you offer dropship services?
A. We do not offer dropship service at this moment.
Q. Do you ship internationally?
A. No, We do not offer international shipping.
Q. I have other questions and concerns.
A. If you have any further questions that are not listed on the FAQ page, you can reach us via phone or email.
CONTACT US
WHOLESALE24X7.COM
PHONE: 646-775-2883 (9AM-6PM EST, Monday through Friday)
EMAIL: wholesale24x7@gmail.com